Platform Disclaimer & Limitation of Liability

This document governs the allocation of risk and legal liability between you (the "User", "Customer", "Independent Contractor", "Service Provider") and Completeman (Pty) Ltd ("Completeman", "the Company", "we", "us", "our").

BY ACCESSING THE WEBSITE, DOWNLOADING THE MOBILE APPLICATION, OR CONCLUDING ANY TRANSACTION ON THE PLATFORM, YOU EXPLICITLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND UNCONDITIONALLY AGREE TO BE BOUND BY THE DISCLAIMERS AND LIABILITY LIMITS SET FORTH BELOW.

1. The Technology Platform Disclaimer

1.1. Platform Nature: Completeman is solely a technological matchmaking and booking coordination application. We publish, host, and maintain digital frameworks that algorithmically connect independent homeowners or property managers (Customers) with self-employed tradespeople (Independent Contractors).

1.2. No Provision of Trade Services: Completeman does not provide physical plumbing, electrical, carpentry, handyman, or maintenance services. We do not act as a building contractor, nor do we employ the service providers who utilize our Platform.

1.3. No Agency or Mandate: The dispatch of an Independent Contractor to a physical property does not constitute an endorsement, warranty of outcome, representation, or agency mandate by Completeman. The actual service contract for physical labor is concluded strictly and bilaterally between the Customer and the Independent Contractor.

2. Exclusion of Liability (The Legal Shield)

To the maximum extent permitted under the laws of the Republic of South Africa, and specifically subject to the provisions of Section 61 of the Consumer Protection Act (CPA) No. 68 of 2008:

COMPLETEMAN (PTY) LTD, ITS DIRECTORS, SHAREHOLDERS, EMPLOYEES, AFFILIATES, AND SOFTWARE DEVELOPMENT PARTNERS SHALL NOT BE LIABLE TO ANY USER OR THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOSSES, OR LIABILITIES ARISING FROM THE REAL-WORLD SERVICE INTERACTION. THIS SHIELD COVERS, WITHOUT LIMITATION:

2.1. Physical Property Damage and Theft

Completeman is completely excluded from any liability for physical damage caused to your home, immovable structures, fixtures, plumbing networks, electrical grids, gardens, or personal belongings by a dispatched Worker. Any accidental breakage, poor workmanship, negligent structural damage, or allegations of physical theft are the exclusive, personal, and legal liability of the Independent Contractor.

2.2. Bodily Injury, Illness, or Death

We assume zero liability for physical injury, medical emergencies, illness, or accidental death sustained by any person (including Customers, property occupants, neighbors, or the Workers themselves) during, or as a consequence of, the physical execution of work on-site. The Worker is solely responsible for practicing occupational safety standards and carrying necessary safety equipment.

2.3. Binding Scope and Quality Disputes

While Completeman digitally archives the exact parameters of the Binding Scope of Work submitted by the Customer, we do not inspect, oversee, or supervise physical labor. We are not liable for any subjective arguments or technical disputes regarding whether the physical work matches the scope or met acceptable trade standards. The physical execution remains a direct contract between the Customer and the Worker.

3. Absolute Maximum Financial Cap on Liability

3.1. Financial Limit: If a South African court of law, regulatory board, or arbitration panel finds Completeman (Pty) Ltd legally liable for any platform failure, software error, transactional glitch, or coordination omission, you agree that the Company's total, maximum aggregate liability to you for all claims combined shall be strictly capped.

3.2. The Cap Value: The maximum financial liability of the Company under any circumstance shall never exceed:

• The total amount actually paid by you to the Platform for the specific booking out of which the dispute or damage arose — whether that amount is the full booking price (for direct-priced services such as cleaning, gardening or moving) or an Assessment Fee (for assessment-first trades such as handyman, plumbing, electrical, tiling, painting, carpentry or guttering with materials sourcing); or
• A maximum ceiling of R1,000.00 (One Thousand South African Rand), whichever amount is lesser.

4. Disclaimer of Software Warranties ("As-Is" Clause)

4.1. No Uptime Warranty: The Platform, its algorithms, mapping systems, and payment portals are provided on an "As-Is" and "As Available" basis. Completeman makes no warranties, express or implied, that the software will operate without interruption, server downtime, communication delays, or software bugs.

4.2. No Dispatch Guarantees: While we utilize optimized routing parameters, Completeman does not guarantee that your booking request will be accepted by a Worker, that a Worker will arrive at the exact requested minute, or that a qualified technician will be available in your localized geographic area at any given time.

5. Indemnification by the User

You agree to defend, indemnify, and hold harmless Completeman (Pty) Ltd, its directors, employees, and software providers from and against any and all claims, damages, losses, legal costs (including attorney-and-client fees), and expenses arising directly out of:

• Your breach of the Customer Terms of Service or Independent Contractor Agreement.
• Your negligent or unlawful conduct while on the property where services are being rendered.
• Your misrepresentation of the physical properties, structural safety hazards, or ownership rights of the property.

6. Jurisdiction and Dispute Resolution

6.1. Governing Law: This Disclaimer, and the allocation of risk between the parties, shall be governed and interpreted solely in accordance with the laws of the Republic of South Africa.

6.2. Bilateral Dispute Escalation: Before initiating any formal legal proceedings, the disputing party agrees to notify the other party in writing of the exact nature of the dispute. The parties agree to attempt to resolve the issue amicably via negotiation within 14 business days.

6.3. Arbitration Clause: If negotiation fails, any dispute arising out of or in connection with this platform shall, upon written demand by either party, be referred to confidential, expedited arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA), with proceedings conducted in Johannesburg or Pretoria.